Email support
Fastest way to reach us. We aim to reply within one business day.
support [at] travellingintime [dot] com arrow_forwardWhat to include
- checkYour iPhone model and iOS version
- checkApp version (Settings → About)
- checkWhat you expected vs. what happened
- checkA screenshot if possible
Troubleshooting
No stories are triggering
Open Settings → Privacy & Security → Location Services, make sure Location Services is on, scroll to Travelling in Time, and set it to While Using the App. Then restart the app.
The compass is wrong
Hold the phone flat and slowly draw a figure-8 in the air for ~5 seconds to recalibrate the magnetometer. If accuracy stays above ±30°, move away from large metal objects (car dashboards, speakers).
No sound or narration
Check that your device isn't on silent and the Media volume is turned up. If you're using a Bluetooth speaker or headphones, make sure they're selected as the audio output, then reopen the app.
App crashes on launch
Force-quit the app (swipe up from the bottom and flick it away), then reopen. If that doesn't work, try a device restart. Still stuck? Email us with your iPhone model and iOS version.
Badges not appearing
Achievements and leaderboard positions sync via Game Center. Check you're signed in under Settings → Game Center. In-app progress (coins, quizzes) is stored locally on the device and won't transfer if you switch to a new phone.
Refunds
Your app purchase is handled by Apple. To request a refund, visit reportaproblem.apple.com and sign in with your Apple ID. There are no subscriptions or in-app purchases — the app is a one-time purchase.
Frequently asked questions
Which devices are supported? expand_more
Travelling in Time runs on iPhone and iPad with iOS 17 or later. On-device AI features (quiz generation, fresh narration) require iPhone 15 Pro or newer — other features work on any supported device.
Does it work outside the UK? expand_more
The initial content library is UK-focused (400,000+ locations). You can still open the app abroad for "Did You Know?" quizzes and Free Roam on the 3D map, but location-triggered stories are currently UK-only. More regions are on the roadmap.
How much mobile data does it use? expand_more
Roughly 15–30 MB per hour of typical use, similar to a podcast plus a navigation app. You can reduce data use with "Lite imagery" in Settings.
Can multiple kids share one purchase? expand_more
Yes — the app works with Apple Family Sharing. Buy it once, and up to six family members can install it on their own devices at no extra cost. There are no subscriptions or in-app purchases to manage.
How do I delete my data? expand_more
Because we don't hold a personal profile, the cleanest route is: delete the app from your device, and ask iCloud to remove any app-associated data. You can also email privacy [at] travellingintime [dot] com with any specific request.
I spotted a historical error. Who should I tell? expand_more
Please do! Email support [at] travellingintime [dot] com with the location name and the correction. Research corrections are reviewed weekly.
Still stuck?
A real human reads every email. We reply within one business day, usually faster.
mail support [at] travellingintime [dot] com